Technical support of the engine
Technical support is provided by the support forum and via E-Mail. We try to answer all your questions, but due to the large number of visitors, it is not always possible. Therefore, guaranteed technical support is available only to users who have purchased the extended license.
Technical support service includes:
1. Users who faced with the script for the first time and of course do not know all the nuances of its work have the priority of answering the questions. Only failures of the script itself are the responsibility of technical support. If the reason of failure is your template that doesn't meet the requirements of the engine, then the support you may be denied.
2. Also you get a one-time opportunity to install the script on your server, including setting it up to full operation with current server settings (sometimes it is needed to correctly disable the User-Friendly URL, enable the specific features of Russian Apache for the correct images uploading, etc...).
3. You receive a consultancy support on working with the structure of the script. For example, if you want to make small changes to the script for more convenient work for you, you can save time on finding the correct piece of code by just asking us. You will be given an advice where to find it and how to implement your task better. (Note that we do not write additional modules for you, but only help you to understand the structure of the script better, so always ask related questions. Questions like: "How to make this stuff" may be ignored by customer support)
4. Another common problem is incorrect updating of the script. For example the server has failed during the update, where part of the new data was entered into the database and configurations, and the other part was not entered. As a result, you get a non-working script with all the consequences. In this case, you will be held manual correction of the damaged database structure.
If you are not subscribed to additional support services, your questions can be ignored and unanswered.
Sincerely,
SoftNews Media Group
Technical support service includes:
1. Users who faced with the script for the first time and of course do not know all the nuances of its work have the priority of answering the questions. Only failures of the script itself are the responsibility of technical support. If the reason of failure is your template that doesn't meet the requirements of the engine, then the support you may be denied.
2. Also you get a one-time opportunity to install the script on your server, including setting it up to full operation with current server settings (sometimes it is needed to correctly disable the User-Friendly URL, enable the specific features of Russian Apache for the correct images uploading, etc...).
3. You receive a consultancy support on working with the structure of the script. For example, if you want to make small changes to the script for more convenient work for you, you can save time on finding the correct piece of code by just asking us. You will be given an advice where to find it and how to implement your task better. (Note that we do not write additional modules for you, but only help you to understand the structure of the script better, so always ask related questions. Questions like: "How to make this stuff" may be ignored by customer support)
4. Another common problem is incorrect updating of the script. For example the server has failed during the update, where part of the new data was entered into the database and configurations, and the other part was not entered. As a result, you get a non-working script with all the consequences. In this case, you will be held manual correction of the damaged database structure.
If you are not subscribed to additional support services, your questions can be ignored and unanswered.
Sincerely,
SoftNews Media Group
